“I wondered how I could bring myself to relive such a painful experience. But Ferrari’s Carol Staples put me at ease and I found myself able to talk openly about things. It was very hard for me to talk about losing my family, but Carol treated me with great care and made the experience much less difficult than I’d feared.”

“The first time I spoke to Kirsty English, she put me at ease straight away. She understood why I wanted to tell the story of my sex change and let me know as soon as a magazine became interested. I was offered a fee and then I did a full interview with Kirsty over the telephone. The whole process was very painless and Kirsty made sure that the final version of my story was read back to me. She even ensured that the magazine plugged my new transgender advice service. When I saw myself in That’s Life magazine, I was thrilled. And a few weeks later, my fee was paid directly into my bank account. Ferrari’s is a professional agency which cares about its interviewees – I am still in touch and hoping for lots more publicity.”